Return & Refund Policy
At Avanija Creations, customer satisfaction is our priority. We strive to provide high-quality products and a seamless shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
Customers may request a return if:
- The product received is damaged or defective.
- The wrong product was delivered.
- The product has a manufacturing defect.
- The item received is significantly different from the product ordered.
To be eligible for a return, the item must:
- Be unused, unwashed, and unworn.
- Have all original tags, labels, and packaging intact.
- Be returned in its original condition.
- Be reported within 48 hours of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Products purchased during clearance or special sale events.
- Customized, altered, or made-to-order products.
- Products damaged due to customer misuse.
- Items without original tags or packaging.
- Products returned after the eligible return period.
3. Return Request Process
To initiate a return:
- Contact our customer support team within 48 hours of receiving the order.
- Provide:
- Order Number
- Product Details
- Reason for Return
- Photos or videos showing the issue (if applicable)
- Our team will review the request and provide further instructions.
Return requests are subject to approval after verification.
4. Refund Eligibility
Refunds may be approved under the following circumstances:
- A returned product passes quality inspection.
- The ordered product is unavailable after payment.
- The order is cancelled before shipment.
- A defective or incorrect product was delivered.
5. Refund Process
Once the returned product is received and inspected:
- Customers will be notified of the approval or rejection of the refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during purchase.
Processing times may vary depending on the customer’s bank or payment provider.
6. Exchange Policy
Subject to stock availability, customers may request an exchange for:
- Size-related issues.
- Damaged products.
- Incorrect products delivered.
Exchange requests must meet the return eligibility conditions mentioned above.
7. Cancellation Policy
Before Shipment
- Orders may be cancelled before dispatch.
- Eligible cancellations will receive a full refund.
After Shipment
- Orders that have already been shipped cannot be cancelled.
- Customers may follow the return process if the product qualifies for return.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Notify us within 48 hours of delivery.
- Share clear photos or videos of the product and packaging.
- Our team will investigate and provide a suitable resolution, which may include replacement, exchange, or refund.
9. Return Shipping
- If the return is due to a damaged, defective, or incorrect product, Avanija Creations may arrange return pickup or cover return shipping charges.
- For approved returns due to customer preference (if applicable), return shipping charges may be borne by the customer.
10. Refund Exceptions
Refunds will not be issued for:
- Products damaged after delivery due to improper handling.
- Minor variations in color, texture, or design caused by photography, screen resolution, or lighting.
- Incorrect orders placed by customers.
11. Changes to Policy
Avanija Creations reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any updates will be effective immediately upon publication on the website.
12. Contact Us
For return, refund, exchange, or cancellation assistance, please contact us through the details available on our Contact Us page.
Thank you for shopping with Avanija Creations. Your trust and satisfaction are important to us.
